Allgemeine Geschäftsbedingungen

Terms of Service
These Terms of Service (“Terms”) govern your access to and use of Cloudoio’s websites, products, and services (collectively, the “Services”). By creating an account, placing an order, or using the Services, you agree to these Terms.

1. Definitions
“Customer” means the person or entity purchasing or using the Services. “We,” “us,” and “Cloudoio” mean Cloudoio and its affiliates providing the Services. “Third-Party Services” include external providers such as registries, payment processors, and email suite vendors.

2. Accounts and Eligibility
You must provide accurate account information and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

3. Orders, Billing, and Payments
Prices, billing cycles, and applicable fees are displayed during the order process and/or in your client portal. You authorize us (and our payment processors) to charge the payment method on file for recurring charges, renewals, upgrades, add-ons, and any applicable taxes or governmental fees, where permitted by law.

If a payment is overdue, we may suspend or limit access to the Services. Continued non-payment may result in termination and data deletion, subject to any legally required notices.

4. Renewals and Cancellations
Many Services renew automatically unless canceled prior to the renewal date. Cancellation stops future renewals; it does not automatically trigger refunds for amounts already paid, except where required by law or explicitly stated in a written refund policy.

5. Service Availability and Maintenance
We aim to provide reliable Services but do not guarantee uninterrupted operation. We may perform maintenance, upgrades, or emergency work that can impact availability. We may modify or discontinue parts of the Services from time to time.

6. Acceptable Use Policy (AUP)
You agree not to use the Services for illegal, harmful, or abusive activities, including (without limitation): malware distribution, phishing, fraud, unauthorized access attempts, DDoS attacks, scanning or exploitation, child sexual abuse material, or activities that infringe intellectual property rights.

We may suspend or terminate Services immediately if we believe your use poses a security risk, violates the law, harms other customers, or threatens the integrity of our network.

7. Email Services (Google Workspace / Titan Email)
Email services are subject to third-party provider terms, feature limitations, and acceptable use requirements. You are responsible for your mailbox content, recipient consent, list hygiene, and compliance with applicable anti-spam and privacy laws.

8. Domain Registration and WHOIS
Domain registrations, transfers, renewals, and related services are provided through domain registries/registrars and are subject to their policies. Domain availability search results are not guaranteed until a successful registration is completed and confirmed. You are responsible for providing accurate registrant contact details and complying with registry rules.

9. Customer Content and Backups
You retain ownership of your content and data. Unless a specific backup service is purchased or explicitly included, you are solely responsible for maintaining backups of your data. We are not liable for loss or corruption of data except to the extent caused by our willful misconduct or where liability cannot be excluded by law.

10. Security
You must take reasonable steps to secure your applications, passwords, and endpoints. We may implement security controls (including traffic filtering and abuse prevention) to protect the platform. You agree not to attempt to bypass security mechanisms or to test vulnerabilities without written authorization.

11. Suspension and Termination
We may suspend or terminate Services for violations of these Terms, non-payment, legal compliance requests, or to protect our infrastructure and other customers. Upon termination, you remain responsible for all outstanding fees. Data retention, if any, depends on the Service type and applicable law.

12. Intellectual Property
Cloudoio and its licensors retain all rights in the Services, including software, documentation, branding, and website content, except for Customer Content. You may not copy, resell, or reverse engineer the Services except as permitted by law.

13. Disclaimer of Warranties
The Services are provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

14. Limitation of Liability
To the maximum extent permitted by law, Cloudoio will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our aggregate liability for claims relating to the Services will not exceed the amount you paid to Cloudoio for the affected Service in the 3 months immediately preceding the event giving rise to the claim.

15. Indemnification
You agree to indemnify and hold harmless Cloudoio from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your use of the Services, your content, or your violation of these Terms or applicable law.

16. Privacy
Our processing of personal data is described in our Privacy Policy. If there is a conflict between these Terms and the Privacy Policy, the Privacy Policy controls for privacy matters.

17. Changes to These Terms
We may update these Terms from time to time. If changes are material, we will provide notice by posting the updated Terms on our website or through the client portal. Continued use of the Services after the effective date means you accept the updated Terms.

18. Governing Law and Disputes
These Terms are governed by the laws of the jurisdiction where Cloudoio’s contracting entity is established, without regard to conflict-of-laws rules. Any disputes will be resolved in the competent courts of that jurisdiction, unless applicable consumer protection laws provide otherwise.

19. Contact
Questions about these Terms can be submitted via our support channels or the client portal on my.cloudoio.com.

Last updated: January 28, 2026

Note: This Terms of Service page is a general template and should be reviewed by legal counsel to ensure compliance with your business model, jurisdictions served, and applicable regulations.